Legal
Refund Policy
Every event on Jamao is sold by its organizer. This page explains the rules every organizer agrees to, what Jamao guarantees on top of them, and exactly when money lands back in your account.
Last updated: 14 September 2026
At a glance
| Situation | Ticket price | Platform fee | Gateway fee |
|---|---|---|---|
| You cancel within the organizer's refund window | Refunded in full | Refunded if within 24 hours of purchase | Refunded if within 24 hours of purchase |
| You cancel after the window | Per the organizer (usually not refunded) | Not refunded | Not refunded |
| The organizer cancels, or moves the date or city | Refunded in full, automatically | Refunded in full | Refunded in full |
| Commitment deposit, you check in | Deposit refunded automatically | No fee was charged | Absorbed by the organizer |
| Commitment deposit, you do not attend | Forfeited to the organizer | No fee was charged | Deducted from the organizer's share |
| Duplicate charge or failed payment that was debited | Refunded in full | Refunded in full | Refunded in full |
1. Organizer refund window
Organizers choose a refund window for each paid event, shown on the event page and on your ticket. Common choices are “until 48 hours before the event” and “until 7 days before”. Cancel from the event page or your dashboard within the window and the ticket price is refunded in full, no questions asked.
Outside the window, refunds are at the organizer's discretion. Many organizers will still help if you write to them; their contact is on the event page. Jamao can mediate but cannot force a refund that the organizer's stated policy does not offer.
2. If the organizer cancels
When an organizer cancels an event, or materially changes it (a different date, a different city, or online instead of in-person), every paid attendee is refunded in full, including all fees, without needing to ask. You will receive an email and WhatsApp message confirming the refund and the reference number.
Settlements to organizers are held until two days after the event ends precisely so that these refunds can always be funded.
3. What happens to fees
- The platform fee (3% plus GST) is returned in full when you cancel within 24 hours of purchase, and always when the organizer cancels the event. After 24 hours, on an attendee-initiated refund, the platform fee is retained because the service (the listing, the messages, the payment processing) has already been provided.
- The payment gateway fee follows the same rule. Razorpay refunds its fee on refunds processed within 24 hours; after that it is retained by the gateway, not by Jamao or the organizer.
- Where fees were passed on to you at checkout, the line items on your receipt show exactly which portion is refundable.
4. Commitment deposits on free events
Some free events ask for a small refundable deposit (₹99, ₹149 or ₹199) to reduce no-shows. Jamao charges no platform fee on deposits.
- When you check in at the event, the deposit is refunded to your original payment method automatically. You will see “Deposit refunded” on your ticket within a minute of scanning.
- If you cancel within the organizer's window, the deposit is refunded in full.
- If you do not attend and did not cancel in time, the deposit goes to the organizer, minus the gateway fee, to cover the seat and catering they planned for you.
- If the organizer cancels the event, all deposits are refunded in full.
5. How long refunds take
Refunds are issued to the original payment method through Razorpay. Once issued, they typically appear in 5 to 7 working days: UPI and wallets are usually same-day or next-day, debit and credit cards take 5 to 7 days depending on the issuing bank, and net banking 3 to 5 days. Refunds are never issued to a different account or as store credit.
If a refund has not arrived after 7 working days, reply to your refund confirmation email with the reference number and we will trace it with the bank.
6. How to request a refund
- Open the event page (also linked from your ticket) and click “Can't make it? Cancel registration”. If you are inside the refund window, the refund is initiated immediately.
- For anything else, email hello@jamao.in with the event name and your order id (on your ticket and receipt). We reply within one business day.
- Disputes about the event itself (it did not happen as described) should first go to the organizer. If unresolved after 5 days, forward the thread to us and we will step in.
This policy is part of our Terms of Service.